Guaranteed Reservation, Check-In & Check-Out

Check-In

• Standard check-in time is 4:00 PM.
• Early check-in is subject to availability and offered between 11:00 AM – 3:00 PM for an additional $39 +tax.
• Guests arriving before 3:00 PM are welcome to check with the Front Desk for availability.

To confirm your reservation, the following are required at check-in:

• A valid government-issued photo ID from primary guest
   (passport or driver’s license only).
• A valid major bank-issued credit card under the primary guest’s name.

For security purposes, the name on the reservation must exactly match the name on the credit card.

Deposits & Payment

• A $500 incidental  will be pre-authorized on your credit card before or upon arrival. This incidental is released after check-out and typically returns to your account within 5–15 business days (processing times may vary by bank).
• Full payment for the stay is collected at the time of booking the reservation.
• An exception may be made for a $750.00 debit or cash deposit, provided the primary guest presents two (2) valid pieces of government-issued identification. This exception is only permitted with prior management approval.
• If a valid credit card or ID from both the primary or secondary guest cannot be provided, the hotel reserves the right to refuse service or deny check-in.
• For all reservations, including third-party bookings, the credit card used must match the primary guest’s name on the reservation.

Check-Out

• Check-out time is 11:00 AM.
• Late check-out is subject to availability and must be requested before 11:00 AM on the day of departure.
• 12:00 PM – 2:00 PM: $39 + tax
• After 2:00 PM: Full nightly rate

Photo ID & Age Requirements

• The primary guest must be 19 years or older and must stay in the room.
• A valid government-issued photo ID is required for all guests staying in the room. 

Taxes & Fees

• Room charges are subject to 18.5% tax (5% GST, 8% PST, 3% MRDT & 2.5% ME MRDT).
• Credit card payments are subject to a 2.4% processing fee.
• Parking (must be booked in advance):
• Outdoor parking: $65 + tax per night per vehicle
• Underground parking: $85 + tax per night per vehicle

Pet Policy

• Pets are not accepted at this time. Certified service dogs stay free of charge with proper documentation shown at check in.

Additional:

• Dirty dishes left at check-out: $50 + tax
• Luggage storage after check out:
  • Large luggage: $15 + tax each
  • Small luggage: $15 + tax each
  • Overnight storage: $15 + tax each per night
• Extra occupants:
  • Children (12 years and Under): $15 + tax per night per child
  • Adults (12 years +): $25 + tax per night per adult
• Rollaway bed: $25 + tax per night
• Crib: $15 + tax per night
• Electric vehicle charging: $20 + tax for 8 hours.

Room Occupancy

• Maximum of 4 guests in:
  • Penthouse Suites- 6 guests
  • Robson Suites- 6 guests
  • Harbour Suites- 6 guests
  • Two-Queen Suites- 4 guest
  • Maximum of 2 guests in Bachelor Suites.

Cleaning Services

• Full-service room cleaning is provided after every 3rd night at no additional charge. Please note that full-service cleaning is mandatory after every 3rd night of your stay. This ensures the cleanliness, hygiene and upkeep of our guest rooms.

Kitchen & Private Room Use

• Kitchen and private room facilities are available free of charge.

Cancellation & No-Show Policy

• Refundable reservations:
  • Free cancellation 60 days prior to arrival of check in date.
• Any cancellation submitted less than 60 days prior to the scheduled arrival date will be 100% non-refundable. All reservations are non-changeable, non-transferable.
• No-show:
  • The full reservation amount will be charged if the guest does not arrive for check-in after the scheduled check-in date.
• Full prepayment required at time of booking reservation.
• All reservations are non-changeable, non-transferable.

The cardholder must be present at check-in with the same credit card used for booking and matching photo ID.

Visitor & Noise Policy

• Visitors are welcome between 10:00 AM – 9:00 PM.
• Any visitor staying beyond these hours will be charged $25 + tax per person, per night.
• To ensure a peaceful environment, disturbances affecting other guests may result in penalties or charges for loss of revenue.

Non-Smoking Policy

• The hotel is a 100% smoke-free property, including all rooms, balconies, public areas, and parking lots.
• A $250.00 + tax fumigation and cleaning fee, plus any associated revenue loss, will be charged for violations.
• Any additional amenities or questions you may have can be requested through Divya Sutra Front Desk, where our team will be happy to assist you.