Guidelines

We kindly remind guests that our hotel accepts credit cards only. A valid credit card is required for booking, check-in, and payment.

Guaranteed Reservation & Check-In

• Check-in time: 3:00 PM
• Early check-in (subject to availability):
  • $29 + tax, from 12:00 PM–2:00 PM
  • $49+ tax, from 9:00 AM – 12:00 PM

Check-Out

• Check-out time: 11:00 AM
• Late check-out (subject to availability):
  • $29 + tax, from 12:00 PM–2:00 PM
  • After 2:00 PM: Full nightly rate will apply

Reservation Requirements

• Valid government-issued photo ID (passport or driver’s licence only)
• A major bank-issued credit card in the primary guest’s name

Security Deposit

• An incidental pre-authorization of $150 must be processed at check-in using the primary guest’s valid credit card issued by a major bank.
• Pre-authorization release may take 5–15 business days depending on your bank.

If ID or Credit Card Cannot Be Provided

• The hotel may deny check-in or cancel the reservation

Third-Party Bookings

• The name listed on the reservation must correspond with the name on the credit card presented at check-in. Additionally, the reservation must be made under the name of the guest staying in the room.

Photo ID & Age Requirement

• The Primary guest checking in must be at 19 years old and above
• Government-issued photo ID is required for all guests above 12 years staying in the room.

Taxes & Fees

Room Taxes (18.5% total)

• GST: 5%
• PST: 8%
• MRDT: 3%
• ME MRDT: 2.5%
• Credit card processing fee: 2.4%

Additional

• Parking:
  • Outdoor: $30 + tax/night
  • Underground: $35 + tax/night

Housekeeping & Supplies

• Dirty dishes: $25 + tax
• Luggage storage:
  • Large bags: $10 (same day) / $15 + taxes per night
  • Small bags: $5 (same day) / $15 + taxes per night
• Rollaway bed: $25 + tax per night
• Crib: $10 + tax per night
• A full housekeeping service is provided complimentary on the 3rd night

Occupancy & Extra Guest

Maximum occupancy depends on room type:

• Robson Suite: up to 6 guests
• Harbour Suites: up to 6 guests
• Two Queen Bed Suites: up to 4 guests
• Penthouse Suites: up to 6 guests
• Bachelor Suites: up to 2 guests

Extra Guests

• Children (12 & under): $15 + tax/night
• Adults (12+): $25 + tax/night

 Additional

• Please note use of the kitchen stove is available for an additional of $25 + tax per night.
• For Robson & Harbour View Apartments private bedroom, $29 + tax per night is applied for fewer than two guests.

Cancellation & No-Show Policy

Refundable Reservations

• Free cancellations are permitted 24 hours prior to the check-in date. Any cancellation submitted after 3:00 PM on the day prior to check-in will be non-refundable.
• No-show: 100% of the reservation amount will be charged for all prepaid reservations. (non-refundable).

Non – Prepaid reservation:

• Within the 24-hour period prior to the check-in date, the first night charge of the stay will be processed through the primary guest credit card provided to guarantee the reservation.
• Credit card provided to guarantee the reservation must match with the guest staying.
• $150 Incidental preauthorization will be processed before 7 days of the scheduled check in.
• No-show: First night amount of the reservation will be charged (non-refundable).

Please note that for any changes to reservations made via third-party OTAs (Other Travel Agencies), please reach out directly to the OTA.

Cardholder Requirement

• Cardholder must be present at check-in and staying in the room.

Visitor & Noise Policy

• Visitors must register their ID at the front desk.
• Visitors are welcome from 10:00 AM – 9:00 PM
• Visitors staying beyond these hours: $30 + tax per person
• Noise or disturbances may result in additional charges for loss of revenue.
• Please note visitor parking is subject to an additional fee of $30 + tax.

Pet Policy

• Dogs under 30 lbs: $29 + tax per night per pet.
• Service dogs stay complimentary with valid proof certification at check in.
• We kindly ask that pets always stay with their owners, as leaving them unattended in the room may cause stress for your pet and disturbances for others.
• Any damage or disturbance caused by pets will be charged to the guest’s credit card.

Non-Smoking Policy

• Our rooms, balconies, parking areas, and all shared spaces are 100% non-smoking
• Violations will result in:
  • $250 + tax cleaning/fumigation fee
  • Additional charges for any loss of revenue caused by room downtime.

Room Service & Supplies

• Please contact the front desk if you need amenities, supplies, or assistance.